What is your return policy? We guarantee against manufacturers' defects for 30 days from the date of the delivery. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Unwanted products may be returned with prior authorization only! All returned merchandise is reimbursed for the original purchase price less shipping & handling and must have a Return Merchandise Authorization number (RMA#). Unwanted product returns will be subject to a 20% restocking fee. REFUSED DELIVERY: Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling. If the item has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be send to the Member at their expense. When requesting RMA# please specify if an exchange is not required. Otherwise, we will send an exchange to the customer if the merchandise is defective. All reimbursements are done in the form of company credit which can be used towards new orders. Please note: We have NO RETURN policy on all cell phones and cell phone accessories.   Are your products new or factory reconditioned? If the item is factory reconditioned you will see (R) next to the model number. If there is no (R) next to the model number the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty. The warranty is serviced direct.   How long does it take to process and ship orders? All orders are processed and shipped within 1 to 2 business days.   How do I track my packages that have been shipped? Once the package was shipped a tracking will be posted in your account. You will also receive an email notification.   How do you calculate shipping charges? In order to calculate accurate shipping charges please login into your account 1). Add items of interest to the shopping cart. 2). Click to 'Check Out'. 3). Fill out Ship To Information. 4). Click on 'Submit' button. 5). Next screen that comes up will have a drop-down menu of shipping options. Please Note: All of these steps are done before the actual payment for the order is required. Therefore, by completing these steps you do not place your order yet. In order to complete the order a credit card information fields must be completed and form submitted for processing.   Which shipping method do you offer? FedEx Ground, FedEx Saver, FedEx 2nd Day Air and FedEx Next Day Air are the available shipping options.  USPS is used to ship orders to PO Boxes only.   What is the delivery time for orders? The delivery time depends on the shipping method selected  and your destination.  Please refer to FedEx time in transit information for each shipping option.   Can I use my UPS/FedEx account to ship orders to my customers? Even though we do not have any problems with offering this option, our system is not set up to handle those requests.  All orders that require this special attention will be entered into the system manually and will take longer to process for shipment.   Do you collect sales tax? Yes, we collect sales tax on orders shipped to California only.